Complaints

We take all complaints seriously. If you wish to register a complaint about our service, then please contact The Complaints Department, either:

• In writing at: White Horse Administration Services Ltd t/a CSPEU, Rineanna House, Shannon Free Zone, Shannon, Co Clare, V14 CA36, Ireland
• By telephone: +353 (0)61 544 422 Mon – Fri 9:00am – 5:30pm
• By email: complaints@cspeu.com

We will acknowledge your complaint within 5 days.

If your business is placed at Lloyd’s and you are not satisfied with the outcome you can refer matters to the Complaints Department at Lloyd’s Europe. Details are on the Lloyd’s website https://lloydseurope.com. Telephone +32 (0)2 227 39 39 or by email to 
lloydseurope.complaints@lloyds.com .

If we are unable to settle your complaint with us, you may, if eligible, refer it to the Financial Services and Pensions Ombudsman either:

In writing at: The Financial Services and Pensions Ombudsman, Lincoln House, Lincoln Pl, Dublin 2, D02 VH29, Ireland, or online via https://www.fspo.ie/ by telephone on +353(0)1 567 7000.

If you are a consumer, as defined by your local regulator, and you are domiciled in the EU you may be able to submit a compliant via the EU ODR (online dispute resolution) platform. This allows consumers to submit complaints to a trader based in their or another EU member state.

Claims

If you have suffered a loss or need to discuss a possible claim; please call the CSPEU claims team immediately on +44 (0) 208 865 0772.